Million8 FAQ — Complete Player Guide

Million8 requires a valid government-issued photo ID — your Malaysian MyKad or a current passport — to complete KYC verification. You may also be asked to provide proof of address (such as a recent utility bill or bank statement) and proof of payment method ownership. KYC is mandatory before your first withdrawal is processed and may be requested at any time.

Standard KYC verification at Million8 is completed within 1 to 3 business days of you submitting clear, legible copies of the required documents. During peak periods it may take up to 5 business days. You will receive an email notification once your verification is approved. If additional documents are needed, our support team will contact you via live chat or email.

No. Million8 strictly permits one account per individual. Operating multiple accounts — whether under the same identity or different identities — is a breach of our Terms and Conditions. Duplicate accounts will be closed, any associated bonuses will be forfeited, and balances may be withheld pending investigation. If you have accidentally created a duplicate account, contact our support team immediately to resolve it.

If you cannot log in to your Million8 account, first use the 'Forgot Password' function on the login page to reset your password via your registered email address. If the issue persists — for example if your account has been locked after repeated failed attempts — contact our 24/7 live chat support team who can verify your identity and restore access promptly. Do not attempt to create a new account.

You can request account closure at any time by contacting the Million8 support team via live chat or by emailing [email protected]. Any verified real-money balance will be returned to your confirmed payment method following KYC requirements. Bonus funds not meeting wagering requirements will be forfeited. If you are closing your account due to problem gambling, we strongly recommend using our self-exclusion tool instead.

The minimum deposit at Million8 varies by payment method. For e-wallets such as Touch 'n Go eWallet, Boost, and GrabPay, the minimum is typically RM20. For FPX and DuitNow bank transfers the minimum is RM30. Cryptocurrency deposits have a minimum equivalent of approximately RM50 at the prevailing exchange rate. Current minimums are always displayed on the deposit page in your account dashboard.

Touch 'n Go eWallet withdrawals at Million8 are typically processed within 5 minutes of approval, making it one of the fastest payout options available. Before a withdrawal can be processed, your KYC verification must be complete. Withdrawals submitted during peak hours may occasionally take up to 30 minutes. You will receive a notification once the transfer is confirmed on our end.

Bank transfer withdrawals via DuitNow or FPX to Maybank, CIMB, Public Bank, and Hong Leong accounts are generally processed within 15 to 60 minutes of approval during business hours. Withdrawals submitted late at night or on public holidays may take slightly longer due to interbank processing schedules. Large withdrawals may be subject to additional security review before release.

Million8 does not charge any platform-side fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the transfer method used. Cryptocurrency withdrawals may incur a small network gas fee which will be displayed before you confirm the transaction. Always review the fee information shown on the withdrawal page before confirming.

The minimum withdrawal at Million8 is RM50 for e-wallet methods including Touch 'n Go eWallet, Boost, and GrabPay. For DuitNow and FPX bank transfers the minimum is also RM50. Cryptocurrency withdrawals have a minimum equivalent of approximately RM100. The current minimum amounts are shown on the withdrawal page within your account. KYC verification must be completed before any withdrawal is approved.

Million8's live casino streams real-time table games — including Baccarat, Blackjack, Roulette, Dragon Tiger, and Sic Bo — from dedicated studio environments hosted by professional dealers. Games are available 24/7 and can be played on both desktop and mobile browsers. Simply select a live table from the Live Casino lobby, choose your seat, and place your bets using the on-screen interface. Results are determined in real time by the physical game action, not by software.

Yes. Million8 offers sports betting markets on both the Liga Super Malaysia and the English Premier League, along with La Liga, UEFA Champions League, and other major competitions. For Liga Super Malaysia matches you can bet on match result, Asian handicap, over/under goals, and more. EPL markets include in-play (live) betting with real-time odds updates throughout the match. Check the Sports section in your account for the full match schedule and available markets.

Yes. Million8 is fully optimised for mobile play via a responsive mobile browser experience on both Android and iOS devices. All features — account management, deposits and withdrawals, slot games, live casino, and sports betting — are available on mobile without any reduction in functionality. No additional app download is required; simply visit million8.cam in your mobile browser and log in to your account.

RTP varies by slot title and is set by the game provider, not by Million8. Most slot games available on the platform have an RTP between 94% and 97%, which is standard across regulated online casinos. The RTP for each individual game is published in the game's information panel — click the 'i' or 'Help' button within any slot to view its specific RTP and paytable. Higher RTP does not guarantee winnings in any individual session, as outcomes are determined by certified RNGs.

A wagering requirement (also called a rollover) is the total value of bets you must place before bonus funds or associated winnings can be withdrawn. For example, a 30x wagering requirement on a RM100 bonus means you must place RM3,000 in qualifying bets before requesting a withdrawal. At Million8, the applicable wagering multiple is clearly stated in each promotion's terms and conditions. Progress toward completion is tracked in real time within your account dashboard.

No. Bonus funds and winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met. If you attempt a withdrawal while a wagering requirement is still active, only your verified real-money balance will be eligible for release. Withdrawing real-money balance while a bonus is active will typically result in the bonus and any associated winnings being forfeited. Check your account dashboard to monitor your rollover progress before withdrawing.

Yes. Million8 operates a loyalty programme that rewards regular players with points based on their real-money wagering activity. Accumulated points can be redeemed for bonus credits, cashback, or other platform perks. Higher-tier VIP members receive dedicated account management, faster withdrawal processing, higher deposit and withdrawal limits, and access to exclusive promotions. Eligibility for VIP tiers is based on your wagering volume over a rolling period — details are available in your account under the Loyalty section.

The minimum age to register and play at Million8 is 21 years old. This applies to all products on the platform — casino games, sports betting, live dealer, and all promotions without exception. Age verification is enforced during the KYC process, and any account found to belong to a person under 21 will be immediately closed, with winnings voided and deposits returned subject to investigation. We take our underage gambling prevention obligations extremely seriously.

All responsible gambling tools are accessible directly from your Million8 account dashboard under the Safe Play or Responsible Gambling settings. You can set daily, weekly, or monthly deposit limits; activate loss limits; set session time reminders; or initiate a cooling-off period of 24 hours, 7 days, or 30 days. Limit reductions take effect immediately. Increasing a limit requires a mandatory 24-hour waiting period. Self-exclusion — permanently closing your account — is also available and is processed without delay.

If gambling is affecting your life, Million8 encourages you to use the self-exclusion tool in your account immediately. For external support in Malaysia, Talian Kasih 15999 is a free, confidential 24-hour welfare helpline. Internationally, GamCare (gamcare.org.uk) provides professional gambling support services. Our own 24/7 live chat team is trained to assist with self-exclusion and responsible gambling requests without any attempt to change your decision. Your wellbeing is our priority.